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Hospital Management Case Studies

Our acute care services provide the leadership and management that hospitals need in today’s changing health care environment. Read case studies about USACS partners to see real-life examples of the results that our integrated acute care solutions deliver. 



CHRISTUS St. Michael Health System

Practice Reduces Door-to-Provider Time, Increases Patient Satisfaction

Improve Patient Satisfaction

The Challenge A suburban community hospital wanted to decrease its Left Without Being Seen (LWBS) rates by providing patients with a face-to-face evaluation with the provider within 30 minutes of arrival.

  • CHRISTUS St. Michael Health System
  • ED Volume: 54,000
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Atrium Health

Fostering Growth Across Varied Hospital Settings

Improve ED Metrics, Improve Patient Satisfaction

The Challenge Note: In February 2018, Carolinas HealthCare System became Atrium Health.

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Urgent Care Center

Operational Improvement and Increased Patient Satisfaction at An Urgent Care Center

Execute Change Management, Improve Patient Satisfaction

The Challenge A high volume urgent care clinic was experiencing a variety of challenges related to key metrics as well as patient and staff satisfaction.

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Cedar Park Regional Emergency Center

ED Decreases Wait Times with RME

Improve Patient Satisfaction

The Challenge A mid-size suburban community hospital wanted to reduce door-to-provider time to meet a target of less than 30 minutes, especially during high volume times.

  • Cedar Park Regional Emergency Center
  • ED Volume: 5,000
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Guadalupe Regional Medical Center

Attentive ED Increases Patient Satisfaction to 96th Percentile

Improve ED Metrics, Improve Patient Satisfaction

The Challenge A mid-size suburban community hospital wanted to improve overall physician Press Ganey scores.

  • Guadalupe Regional Medical Center
  • ED Volume: 33,000
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Dell Children's Medical Center of Central Texas

Implementing the “Comfort Zone” Leads to 97th Percentile Patient Satisfaction

Improve ED Metrics, Improve Patient Satisfaction

The Challenge A dedicated pediatric facility in Texas was having problems addressing stress levels with their young patients.

  • Dell Children's Medical Center of Central Texas
  • ED Volume: 69,000
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Physician holding a stethoscope to a smiling patient's chest

USACS Increases Patient Satisfaction from 10th Percentile to 99th in Four Months

Improve ED Metrics, Improve Patient Satisfaction

USACS increases patient satisfaction from 10th percentile to 99th, as measured by Press Ganey, in four months! The Challenge Prior to partnering with US Acute Care Solutions (USACS), the emergency department at a Chicago hospital was bogged down with unacceptably long wait times and dismal patient satisfaction.

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ED Achieves Decrease to LOS, DC LOS, and Admit LOS

ED Achieves Decrease to LOS, DC LOS, and Admit LOS

Improve ED Metrics, Improve Patient Satisfaction

The Challenge Exeter Hospital, along the seacoast in Southern New Hampshire, had a long-standing relationship with a small, private EM group.

  • Exeter Hospital
  • ED Volume: 27,000
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Photo of Allegheny Valley Hospital

Coordinated EM Care Leads to Better Patient Care

Develop New Partnerships, Improve Patient Satisfaction

The Challenge Allegheny Health Network is the newly created health system formed after the purchase of the West Penn Allegheny Health System by Highmark Blue Cross Blue Shield, the dominant health payor in Western Pennsylvania.

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Photo of Dr. Roberts

Improved Wait Times Lead to Patient Satisfaction

Develop New Partnerships, Improve ED Metrics, Improve Patient Satisfaction

The Challenge The healthcare facilities comprising Mercy Health Cincinnati initially were staffed by a private group and employed physicians.

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Innovation and Efficiency for a Pediatric ED

Innovation and Efficiency for a Pediatric ED

Improve ED Metrics, Improve Patient Satisfaction

The Challenge Valley Children' s Hospital Emergency Department is housed in a tertiary care pediatric hospital which contains over 356 in-patient beds and serves 118,000 patients per year with a service area stretching from Sacramento to Bakersfield, California.

  • Valley Children's Hospital
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ED Grows Volume and Improve Press Ganey Score

Improve ED Metrics, Improve Patient Satisfaction

The Challenge A health system in New England initially partnered with USACS in 2007 to operate their main hospital ED, which at the time, was seeing 40,000 visits per year with Press-Ganey scores in the 15th percentile.

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Springfield Regional Medical Center

Increased ED Efficiency for a Newly Built Hospital

Demonstrate Physician Leadership, Develop New Partnerships, Improve ED Metrics, Improve Patient Satisfaction

The Challenge Springfield Regional Medical Center is a large community hospital serving a huge catchment area in western Ohio, approximately one hour from Columbus and 30 minutes from Dayton.

  • Mercy Health - Springfield Regional Medical Center
  • ED Volume: 62,000
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Observation Care That Works

Observation Care That Works

Improve ED Metrics, Improve Hospital Capacity, Improve Patient Satisfaction

Dedicated and Efficient How to cut length of stay, lower readmissions and raise patient satisfaction with a Dedicated Observation Unit.

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