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National Director of Observation Medicine

Western Maryland Health System

Location: Cumberland, MD

ED Volume: 51,000

Photo of Western Maryland Health System

Western Maryland Health System

12500 Willowbrook Rd.
Cumberland, MD 21502



Reports to: Chief of Integrated Acute Care

Functions of the Director of Observation Services for USACS:

  • Oversees the development of observation units throughout the USACS system.
  • Oversees observation management at IAC sites.
  • Responsible for participating in Clinical Resource Group, National Clinical Governance Board and chair of the observation subcommittee.
  • To be a resource to unit leadership in the operations of the observation units.
  • Work closely with the APP director of observation services to enhance program development and standardize unit operations.
  • Course director of annual observation medicine conference.


  • Board certified in Internal Medicine, Family Practice Medicine or Emergency Medicine.
  • Minimum of 3 years’ experience caring for hospital-based patients.
  • Previous administrative experience.
  • Maintain active state license.
  • Maintain active and up to date ACLS if not EM boarded.
  • Maintain active relevant CME in Observation Medicine.

Clinical and Administrative Job Description

  • Business development – generate opportunity, gather data, create business model, present opportunity and sell model. Presentations conducted on-site to provide hospital leadership with an understanding of observation medicine and its impact on hospital operations from a financial perspective.
  • Assist with the oversight of observation management at IAC locations.
  • Implementation & start up: support and training with all key hospital personnel required to startup an observation unit program.
  • Initial kick-off meeting onsite with hospital leadership.
  • Weekly calls with key hospital personnel during the implementation and start up.
  • Provide educational expertise in the training of ED providers.
  • Observation academy - quarterly conference to train, develop and educate physician medical director, lead APP’s and nurse managers on the operational components of implementing an observation unit.
  • Operations – serve as resource for medical directors and lead APP’s.
  • Drive progression of program including development of needed tools
  • Manage monthly operations meeting and billing/coding meeting monitoring quality and efficiency of every USACS program.
  • Annual observation conference – manage the structure and agenda of annual conference.


Comprehensive benefits package, including:

Hospital Information

  • Western Maryland Regional Medical Center is the flagship facility of Western Maryland Health System 
  • The facilities offer a comprehensive range of general and specialty services for medical, surgical, pediatric, geriatric and obstetric patients
  • Sophisticated diagnostic testing services and state-of-the-art procedures are available
  • Procedures including Diagnostic Cardiac Catheterization, Angioplasty and Open Heart Surgery are available on site

Emergency Department

  • The ED boasts a rapid medical evaluation unit to improve time to definitive treatment for moderate acute patients
  • 48 beds
  • 16 Fast Track beds
  • 30 hours of physician coverage
  • 40 hours of APP coverage
  • Meditech EMR system
  • Hospitalist Program
  • 10% Pediatric visits

Observation Unit

  • A 20-bed Observation Unit exclusively for emergency medicine patients, with care provided by a separate and unique professional
  • Approximately 3,800 patients/year
  • Average patient length of stay <20 hours
  • National observation program support and oversight


Tourists, tech companies, and a vibrant business community have made Cumberland a regional center, while the city’s picturesque neighborhoods, excellent public and private schools, restaurants, theaters, and many other attractions make it an ideal location to live, work, and play. Within an easy drive of Washington, DC, Baltimore, and Pittsburgh, Cumberland, while connected, is filled with families who’d rather go skiing, white water rafting, rock climbing, fishing, golfing, hiking, camping, or exploring in the beautiful mountains where they live.

Cumberland has a mix of public and private schools whose mission is to provide safe, happy places where kids can concentrate on learning. The schools host a number of academic competitions and athletic programs. In addition, four area colleges and universities are just a short drive from Cumberland.

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