Observation Unit - Medical Director

Lake Health - TriPoint Medical Center

Location: Concord Township, OH

ED Volume: 27,000

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Lake Health - TriPoint Medical Center

7590 Auburn Road
Concord Township, OH 44077



The Local Medical Director will provide Direct oversight for Observation Unit Operations as part of the Physicians Clinical role in the Emergency Department and the Observation Unit. This individual will report to the Chairman of the Emergency Department and to the Regional Observation Medical Director who is responsible for Operational Oversight.


The job functions of the Medical Director of the Observation Unit are:

  1. To oversee day-to-day management of the unit
  2. Responsible for peer review, quality assurance, provider staffing
  3. Patient complaints and management of patient protocols
  4. To provide leadership in the operations of the unit



  1. Board certified in Internal Medicine, Family Practice Medicine or Emergency Medicine
  2. A minimum of 3 years’ experience caring for hospital based patients
  3. Previous administrative experience desirable
  4. Maintain active State license
  5. Maintain active and up to date ACLS

Clinical and Administrative Job Description

Clinical Responsibilities

  1. Physician will be required to work a minimum of eight (8), four (4) hour clinical shifts per month or 32 clinical hours. The monthly clinical shift minimum is subject to increase at USACS’s sole discretion, as USACS establishes additional Observation Units.
  2. Physician’s combined clinical and administrative hours in observation will be a minimum of 60 hours per month (40% of overall employee time) as outlined in the USACS Regional Job Description.
  3. Physician will be subject to Group’s shift equity plan in the development and deployment of the clinical schedule, on par with other clinical physicians.
  4. Clinical and Administrative hours will be defined by contract with organization. Clinical hours required will be performed in the Observation unit as defined by contract.


Administrative responsibilities

  1. Monthly leadership meetings with the Nurse Manager of the Observation unit and the Provider Personnel of the Observation Unit
  2. Lead monthly staff meetings for the Observation Unit
  3. Lead quarterly Operations meetings for the Observation unit
  4. On-Call - responsible for Physician Supervision and call into the unit daily.
  5. Coverage for vacation and unanticipated absences will be provided by the Regional Director of Observation Services.
  6. Monthly on-site communication with the Department Head reporting to and provide unit updates.
  7. Communicate monthly with Hospital Administration.
  8. Meets Monthly with Regional Director of Observation Services
  9. Member of USACS Observation-Sub-Committee meets monthly
  10. Member of USACS coding/billing Meeting meets monthly

Duties and Responsibilities

Staffing the Observation Unit

  1. Responsible for clinical schedule and maintaining contracted clinical hours.
  2. Reviews provider monthly clinical schedule.
  3. Will work with scheduler to resolve any scheduling crisis for the observation unit.


Quality Assurance

  1. Provides quarterly quality assurance report to the Regional Director of Observation Services with focus on:
    1. Observation metrics – volume, length of stay, 30-day readmissions and patient satisfaction
    2. Any reportable incidences in the unit
    3. Work plans with nursing on quality areas
  2. Maintains improvement plans for any area not meeting expected benchmarks
  3. Investigates any quality referrals from the hospital quality committee



  • Lake Health - TriPoint Medical Center is a state-of-the-art, 112-bed hospital with a dedicated focus on patients and their families. Every room is private and includes a family/visitor area
  • The latest technology is incorporated in every function of the facility’s broad range of services including labor and delivery with Level II special care nursery, same-day surgery, intensive car and emergency care. An adjacent medical office pavilion provides access to both primary care and a broad range of specialist.

Emergency Department

  • TriPoint’s ED was built with patient treatment and family support as a top priority
  • Dedicated Thru Care Area provides for efficient triage and treatment
  • 22 private treatment rooms plus a 6-bed clinical decision offering 23-hour observation
  • Efficient, 11-bed ED is well-sized for the patient volume and includes dedicated psych room
  • Hospital provides full diagnostic and lab capabilities including CT, open MRI and ultrasound
  • Community-type pathology mix with moderate acuity; ~20% of patients are admitted


Concord Township is 29 miles east of Cleveland and is proximate to desirable suburban communities including Mentor and Shaker Heights. Abundant residential options with excellent schools are available at reasonable costs, and recreational amenities abound. The shore of Lake Erie provides for water sports, and a comprehensive park system hosts trails, concerts, and festivals. The metropolitan amenities of Cleveland include world class dining and shopping, professional sports, and theater. The Cleveland Hopkins International Airport is easily accessible and offers many flight options daily.



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