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- Update your insurance information
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To use our automated attendant to pay your bill or check your balance, please call (855) 314-2094.
To speak to a customer service representative, please call (855) 687-0618:
Monday – Thursday: 8am – 8pm EST
Friday: 8am – 5pm EST
Frequently Asked Questions
Why am I receiving this bill? What services were provided? You are receiving a bill because either you or a dependent of yours was a patient at a hospital, emergency room, urgent care, skilled nursing facility, or observation unit. The charges on this bill are for the physician(s) in our group who treated you or a dependent. Our physicians are not paid by the hospital/facility. The physicians and hospital/facility bill their charges separately. The services that are provided by our physicians may include: emergency treatment, observation, hospitalist or urgent care treatment.
How are the emergency room physician charges determined? There are several factors that are reviewed when determining physician charges. The history and physical examination, the nature of the symptoms, the level of care needed, and the medical decision-making are all factors. Physician charges are not determined based on the length of time you saw the physician.
Was my insurance company billed? If you had insurance on the date of this service, check the amounts of any credits listed in the 'Payments/Adjustments" column to see what has been paid and by whom. You may have received an Explanation of Benefits (EOB) from your insurance carrier that can be matched to this statement for comparison. If you're uncertain, call your insurance company to check the status of this claim.
Why do I have a balance after my insurance has paid? What should I do if I feel my insurance did not pay this claim appropriately? After your insurance has paid, you may also be billed for: copayment, deductible, and coinsurance amounts. You may also be billed for services that your insurance considers "not covered", "not medically necessary", "over usual and customary", or "out of network". You have the right to appeal claims denied by your insurance if you feel this determination was not appropriate.
Why did my insurance not pay the emergency room bill directly to physician? Your insurance did not accept "Assignment of Benefits" for the services provided and may have sent the payment directly to you or the subscriber. Payment in full is due upon receipt of this statement. You may pay your bill directly, or sign the insurance check, and mail to the address listed on the statement. By calling our Patient Services Department at 1.855.687.0618, we may be able to offer a payment plan on balances unpaid by your insurance.
How do I avoid collection activity on this account? Delays in full payment may cause this account to be referred to an external collection agency. If you are unable to pay this balance in full today, please call US Acute Care Solutions to make other arrangements right away. You should still pay the claim, even if you are appealing it to your insurance company as a refund will be issued if your insurance pays the claim at a later date. While we bill insurance carriers as a courtesy, the payment of this bill is ultimately your responsibility.
Do you accept Credit Cards? Yes. We accept Visa, MasterCard, Discover, American Express, and Debit Cards. Credit card payments can be made online at our QuickPay website, https://usacs.simpleepay.com/, by calling our Patient Services Department at US Acute Care Solutions, or by completing and mailing the credit information on the front of this page. We also accept personal checks and money orders by mail.
Can I contact a Customer Services Representative with questions? Absolutely. Our Patient Services phone number is 1.855.687.0618. Payments can be made at https://usacs.simpleepay.com/. We can also be contacted by email at email@example.com.
We Protect Our Patients' Privacy.
In order to protect the patient's privacy and comply with federal and state guidelines, we are permitted to release certain information over the phone only to the patient or the patient's legal guardian. In order to provide protected information to another party, we must have an authorization on file signed by the patient that allows us to do so. We are happy to mail, fax, or email the necessary release form at your request.