To Care For Patients
At US Acute Care Solutions, it is our mission “to care for patients” and we want to do that from the time you step through the emergency department doors through when you have made your final payment and then hopefully, each and every time you need emergency or hospital services. We consider it an honor to care for you, and we want to answer any questions you have about your billing.
First: an explanation.
When you go to hospital for treatment, you may receive two bills: one from the hospital (“facility” or “testing” fees) and one from the clinicians who provided your care (“professional fee”). The professional fee is what you are billed for from USACS. Keep reading for other frequently asked questions about billing.
This is your portal to take you to where you can:
- View your bill
- Pay your bill
- Update your insurance information
- Update your contact information
To use our automated attendant to pay your bill or check your balance, please call: (855) 314-2094 24 hours a day, 7 days a week
To speak to a real live human being, please call (855) 687-0618. These are our hours, in Eastern Standard Time (EST):
Monday – Thursday: 9:00 a.m. – 7:00 p.m.
Friday: 9:00 a.m. – 5:00 p.m.
Methods of Payment
We accept all of the following:
- American Express
- Debit Cards
- Personal check (via U.S. mail)
- Money orders (via U.S. mail)
Credit card payments can be made:
- Online at our QuickPay website, https://usacs.simpleepay.com/
- By calling our Patient Services Department at US Acute Care Solutions (Again, that number is (855) 314-2094
- By completing and mailing the credit information on the front of your bill We also accept personal checks and money orders by mail.
Frequently Asked Questions
Why am I receiving this bill? What services were provided? You are receiving a bill because either you or a dependent of yours was a patient at a hospital, emergency room, urgent care, skilled nursing facility, or observation unit. The charges on this bill are for the physician(s) in our group who treated you or a dependent. Our clinicians are not paid by the hospital/facility. The physicians and hospital/facility bill their charges separately. The services that are provided by our physicians may include: emergency treatment, observation, hospitalist or urgent care treatment. One visit can result in more than one bill, because hospitals also charge facility fees and testing fees.
I only saw the doctor for a few minutes. How are the emergency room physician charges determined? There are several factors that are reviewed when determining physician charges. The history and physical examination, the nature of the symptoms, the level of care needed, and the medical decision-making are all factors. Physician charges are NOT determined based on the length of time you saw the physician.
Was my insurance company billed first? If you had insurance on the date of this service, check the amounts of any credits listed in the "Payments/Adjustments" column to see what has been paid and by whom. You may have received an Explanation of Benefits (EOB) from your insurance carrier that can be matched to this statement for comparison. If you're uncertain, please call your insurance company to check the status of this claim.
What should I do if I feel my insurance did not pay this claim appropriately? After your insurance has paid, you may also be billed for copayment, deductible, and coinsurance amounts. You may also be billed for services that your insurance considers "not covered," "not medically necessary," "over usual and customary," or "out of network." You have the right to appeal claims denied by your insurance if you feel this determination was not appropriate.
Why did my insurance not pay the emergency room bill directly to physician? Your insurance did not "Assignment of Benefits" for the services provided and may have sent the payment directly to you or the subscriber.
When is the bill due? Are there payment plans available? Payment in full is due when you receive the bill, however, we may be able to offer a payment plan on balances unpaid by your insurance. Please call our Patient Service Department at (855) 687-0618 to speak with someone to determine if you qualify for payment arrangements.
Is help available if I’m experiencing financial hardship? Yes, please contact our Patient Service Department at (855) 687-0618.
What if I don’t pay my bill? If you contact our Patient Service Department at (855) 687-0618, we will make every effort to help you! However, delays in payment may cause this account to be referred to an external collection agency. Even if you are appealing the bill to your insurance company, we still advise paying, as a refund will be issued if your insurance company pays the claim at a later date.
What if I still have questions about my billing statement? We understand that billing can be confusing – hopefully you are not often in the hospital! Call our experts in Patient Services for explanations or to help you determine your insurance benefits Monday – Thursday 9:00 a.m. – 7:00 p.m. EST or Friday 9:00 a.m. – 5:00 p.m. at (855) 687-0618 to understand more. We want to help you!
Is my medical information kept private? Please read our Notice of Privacy Practices to learn how medical information about you may be used and how you can get access to this information.
PLEASE NOTE: We Protect Our Patients' Privacy.
In order to protect our patients’ privacy and comply with federal and state guidelines, we are permitted to release certain information over the phone only to the patient or the patient's legal guardian. In order to provide protected information to another party, we must have an authorization on file signed by the patient that allows us to do so. We are happy to mail, fax, or email the necessary release form at your request.