Provider Engagement & Patient Experience Academy
Patient satisfaction is our number one priority, and it probably ranks up there on your list, too. Read our hospital management case studies to see our strong commitment to improving patient satisfaction in health systems across the nation.
It's amazing that most medical schools barely address patient satisfaction, yet it's essential to your hospital's success. At US Acute Care Solutions we've created a unique, 3-day learning academy that provides intense, post-graduate training focused on improving patient satisfaction.
During the academy, physicians are recorded as they interact with patient-actors. Behavioral specialists and psychologists analyze each physician's voice, mannerisms, eye contact and other subtle details. Skilled professionals provide feedback to each physician and the journey of self-improvement begins.
USACS has partnered with Press Ganey to provide monthly, physician-specific feedback reports, which allow our physicians to reinforce positive behavior changes via immediate, regular input and direct patient comments in order to further improve metrics tied to patient satisfaction.
Results of the academy on Press Ganey physician ranking have shown significant increases in individual rankings maintained over at least 18 months. USACS physicians regularly return home from this academy with a much higher level of personal satisfaction and a deeper understanding of their own role in improving patient satisfaction.
Patient Satisfaction Academy for Nurses
Developed and led by the same team that created the Patient Satisfaction Academy for USACS physicians, we’ve created an exclusive nursing education program to provide the crucial skills nurses need to increase patient satisfaction. Contact USACS to learn more about our Patient Satisfaction Academy or Patient Satisfaction Academy for Nurses.
Contact USACS to learn more about our Patient Satisfaction Academy or Patient Satisfaction Academy for Nurses.