Hospital Management Case Studies
Our acute care services provide the leadership and management that hospitals need in today’s changing health care environment. Read case studies about USACS partners to see real-life examples of the results that our integrated acute care solutions deliver.

Operational Improvement and Increased Patient Satisfaction at An Urgent Care Center
Execute Change Management
The Challenge A high volume urgent care clinic was experiencing a variety of challenges related to key metrics as well as patient and staff satisfaction.

Organizational Transformation at A Pediatric Emergency Department
Execute Change Management
The Challenge Due to a 75% increase in patient visits over the course of a decade, a pediatric Emergency Department was experiencing bed capacity challenges, long wait times, high numbers of patients leaving without been seen or treated, patient safety concerns and patient/family dissatisfaction.

Inpatient Throughput Improvements
Execute Change Management
The Challenge A large 27 unit, 918 bed Community Hospital was challenged with admission holds in the Emergency Department and discharge delays in the inpatient units.

Hospitalist Impact on Patient Throughput
Execute Change Management
The Challenge A large 27 unit, 918 licensed bed Community Hospital was dealing with high capacity and inability to move patients in all ICU and Med-Surg floors.

Improving ED Patient Throughput and Achieving Sustainable Outcomes
Execute Change Management
The Challenge An 80,000+ annual volume Emergency Department with 45 total beds was experiencing significant challenges in meeting its target performance metrics.

Practice Reduces Door-to-Provider Time, Increases Patient Satisfaction
Improve Patient Satisfaction
The Challenge A suburban community hospital wanted to decrease its Left Without Being Seen (LWBS) rates by providing patients with a face-to-face evaluation with the provider within 30 minutes of arrival.
- CHRISTUS St. Michael Health System
- ED Volume: 56,000

ED Decreases Wait Times with RME
Improve Patient Satisfaction
The Challenge A mid-size suburban community hospital wanted to reduce door-to-provider time to meet a target of less than 30 minutes, especially during high volume times.
- Cedar Park Regional Emergency Center
- ED Volume: 4,100

Attentive ED Increases Patient Satisfaction to 96th Percentile
Improve ED Metrics, Improve Patient Satisfaction
The Challenge A mid-size suburban community hospital wanted to improve overall physician Press Ganey scores.
- Guadalupe Regional Medical Center
- ED Volume: 34,000

Implementing the “Comfort Zone” Leads to 97th Percentile Patient Satisfaction
Improve ED Metrics, Improve Patient Satisfaction
The Challenge A dedicated pediatric facility in Texas was having problems addressing stress levels with their young patients.
- Dell Children's Medical Center of Central Texas
- ED Volume: 80,000

Sepsis Bundle Compliance: Integrated Acute Care
Develop New Partnerships, Integrate Patient Care
The Challenge Released in October 2015, the Centers for Medicare and Medicaid Services' (CMS) sepsis bundle management is a test of a hospital's ability to navigate the future of healthcare.
- Somerset Hospital
- ED Volume: 18,000

ED Achieves Decrease to LOS, DC LOS, and Admit LOS
Improve ED Metrics
The Challenge Exeter Hospital, along the seacoast in Southern New Hampshire, had a long-standing relationship with a small, private EM group.
- Exeter Hospital
- ED Volume: 30,000

Coordinated EM Care Leads to Better Patient Care
Develop New Partnerships, Improve Patient Satisfaction
The Challenge Allegheny Health Network is the newly created health system formed after the purchase of the West Penn Allegheny Health System by Highmark Blue Cross Blue Shield, the dominant health payor in Western Pennsylvania.

Improved Wait Times Lead to Patient Satisfaction
Develop New Partnerships, Improve ED Metrics, Improve Patient Satisfaction
The Challenge The healthcare facilities comprising Mercy Health Cincinnati initially were staffed by a private group and employed physicians.

Innovation and Efficiency for a Pediatric ED
Improve ED Metrics, Improve Patient Satisfaction
The Challenge Valley Children' s Hospital Emergency Department is housed in a tertiary care pediatric hospital which contains over 356 in-patient beds and serves 118,000 patients per year with a service area stretching from Sacramento to Bakersfield, California.
- Valley Children's Hospital
- ED Volume: 119,000

Fostering Growth Across Varied Hospital Settings
Improve ED Metrics, Improve Patient Satisfaction
The Challenge Carolinas HealthCare System (CHS) is a large healthcare entity located in North and South Carolina.

ED Grows Volume and Improve Press Ganey Score
Improve ED Metrics
The Challenge The Lawrence Memorial Hospital initially partnered with USACS in 2007 to operate their main hospital ED, which at the time, was seeing 40,000 visits per year with Press-Ganey scores in the 15th percentile.
- Lawrence & Memorial Hospital
- ED Volume: 86,000

Increased ED Efficiency for a Newly Built Hospital
Demonstrate Physician Leadership, Develop New Partnerships, Improve ED Metrics, Improve Patient Satisfaction
The Challenge Springfield Regional Medical Center is a large community hospital serving a huge catchment area in western Ohio, approximately one hour from Columbus and 30 minutes from Dayton.
- Springfield Regional Medical Center
- ED Volume: 76,000

Achieving Minimal Blowback and Maximum Buy-in
Develop New Partnerships
Emergency physicians often have deep and emotional ties to the communities they serve.

Reducing ER Overcrowding Without Adding Beds
Improve ED Metrics
Problem: your emergency room is overcrowded.

Building Better Clinicians
Improve ED Metrics
As part of its commitment to deliver safe, efficient, and cost-effective healthcare to its patients, USACS has put in place an innovative process of quality review.

The Most Efficient Gatekeeper
Improve ED Metrics
Nowhere does quality equal time like in the emergency room.
- Germantown Emergency Center
- ED Volume: 37,000

The Meritus Medical Center Turnaround
Develop New Partnerships, Improve ED Metrics
The Turnaround In October 2008 the Emergency Department at Meritus Medical Center, a 286-bed acute care facility located in Hagerstown, MD, was no longer meeting the hospital standards.
- Meritus Medical Center
- ED Volume: 78,000

Reducing the Flow of Blood... and Money
Improve ED Metrics
Healthcare spending represents around 18 percent of the U.

Observation Care That Works
Improve ED Metrics, Improve Hospital Capacity, Improve Patient Satisfaction
Dedicated and Efficient How to cut length of stay, lower readmissions and raise patient satisfaction with a Dedicated Observation Unit.

From Failure to Success
Develop New Partnerships, Improve ED Metrics
On New Years Eve, as the clock tolled midnight and 2012 began, US Acute Care Solutions officially assumed management of Bristol Hospital emergency department.
- Bristol Hospital
- ED Volume: 41,000