Hospital Management Case Studies

Operational Improvement and Increased Patient Satisfaction at An Urgent Care Center

Execute Change Management, Improve Patient Satisfaction

The Challenge A high volume urgent care clinic was experiencing a variety of challenges related to key metrics as well as patient and staff satisfaction.

Organizational Transformation at A Pediatric Emergency Department

Execute Change Management

The Challenge Due to a 75% increase in patient visits over the course of a decade, a pediatric Emergency Department was experiencing bed capacity challenges, long wait times, high numbers of patients leaving without been seen or treated, patient safety concerns and patient/family dissatisfaction.

Integrated Acute Care Lays the Groundwork for Sepsis Bundle Compliance

Develop New Partnerships, Integrate Patient Care

The Challenge Released by the Centers for Medicare and Medicaid Services (CMS) in October 2015, sepsis bundle management is a test of a hospital's ability to navigate the future of healthcare.

Inpatient Throughput Improvements

Execute Change Management

The Challenge A large 27 unit, 918 bed Community Hospital was challenged with admission holds in the Emergency Department and discharge delays in the inpatient units.

Hospitalist Impact on Patient Throughput

Execute Change Management

The Challenge A large 27 unit, 918 licensed bed Community Hospital was dealing with high capacity and inability to move patients in all ICU and Med-Surg floors.

Improving ED Patient Throughput and Achieving Sustainable Outcomes

Execute Change Management

The Challenge An 80,000+ annual volume Emergency Department with 45 total beds was experiencing significant challenges in meeting its target performance metrics.

Practice Reduces Door-to-Provider Time, Increases Patient Satisfaction

Improve Patient Satisfaction

The Challenge A suburban community hospital wanted to decrease its Left Without Being Seen (LWBS) rates by providing patients with a face-to-face evaluation with the provider within 30 minutes of arrival.

• CHRISTUS St. Michael Health System
• ED Volume: 54,000

ED Decreases Wait Times with RME

Improve Patient Satisfaction

The Challenge A mid-size suburban community hospital wanted to reduce door-to-provider time to meet a target of less than 30 minutes, especially during high volume times.

• Cedar Park Regional Emergency Center
• ED Volume: 5,000

Attentive ED Increases Patient Satisfaction to 96th Percentile

Improve ED Metrics, Improve Patient Satisfaction

The Challenge A mid-size suburban community hospital wanted to improve overall physician Press Ganey scores.

• Guadalupe Regional Medical Center
• ED Volume: 31,000

Implementing the “Comfort Zone” Leads to 97th Percentile Patient Satisfaction

Improve ED Metrics, Improve Patient Satisfaction

The Challenge A dedicated pediatric facility in Texas was having problems addressing stress levels with their young patients.

• Dell Children's Medical Center of Central Texas
• ED Volume: 67,000

USACS Increases Patient Satisfaction from 10th Percentile to 99th in Four Months

Improve ED Metrics, Improve Patient Satisfaction

USACS increases patient satisfaction from 10th percentile to 99th, as measured by Press Ganey, in four months! The Challenge Prior to partnering with US Acute Care Solutions (USACS), the emergency department at a Chicago hospital was bogged down with unacceptably long wait times and dismal patient satisfaction.

ED Achieves Decrease to LOS, DC LOS, and Admit LOS

Improve ED Metrics, Improve Patient Satisfaction

The Challenge Exeter Hospital, along the seacoast in Southern New Hampshire, had a long-standing relationship with a small, private EM group.

• Exeter Hospital
• ED Volume: 36,000

Coordinated EM Care Leads to Better Patient Care

Develop New Partnerships, Improve Patient Satisfaction

The Challenge Allegheny Health Network is the newly created health system formed after the purchase of the West Penn Allegheny Health System by Highmark Blue Cross Blue Shield, the dominant health payor in Western Pennsylvania.

Improved Wait Times Lead to Patient Satisfaction

Develop New Partnerships, Improve ED Metrics, Improve Patient Satisfaction

The Challenge The healthcare facilities comprising Mercy Health Cincinnati initially were staffed by a private group and employed physicians.

Innovation and Efficiency for a Pediatric ED

Improve ED Metrics, Improve Patient Satisfaction

The Challenge Valley Children' s Hospital Emergency Department is housed in a tertiary care pediatric hospital which contains over 356 in-patient beds and serves 118,000 patients per year with a service area stretching from Sacramento to Bakersfield, California.

• Valley Children's Hospital

Fostering Growth Across Varied Hospital Settings

Improve ED Metrics, Improve Patient Satisfaction

The Challenge Note: In February 2018, Carolinas HealthCare System became Atrium Health.

ED Grows Volume and Improve Press Ganey Score

Improve ED Metrics, Improve Patient Satisfaction

The Challenge A health system in New England initially partnered with USACS in 2007 to operate their main hospital ED, which at the time, was seeing 40,000 visits per year with Press-Ganey scores in the 15th percentile.

Increased ED Efficiency for a Newly Built Hospital

Demonstrate Physician Leadership, Develop New Partnerships, Improve ED Metrics, Improve Patient Satisfaction

The Challenge Springfield Regional Medical Center is a large community hospital serving a huge catchment area in western Ohio, approximately one hour from Columbus and 30 minutes from Dayton.

• Mercy Health - Springfield Regional Medical Center
• ED Volume: 62,000

Achieving Minimal Blowback and Maximum Buy-in

Develop New Partnerships

Emergency physicians often have deep and emotional ties to the communities they serve.

Reducing ER Overcrowding Without Adding Beds

Improve ED Metrics

Problem: your emergency room is overcrowded.

Building Better Clinicians

Improve ED Metrics

As part of its commitment to deliver safe, efficient, and cost-effective healthcare to its patients, USACS has put in place an innovative process of quality review.

The Most Efficient Gatekeeper

Improve ED Metrics

Nowhere does quality equal time like in the emergency room.

• Germantown Emergency Center
• ED Volume: 26,000

The Meritus Medical Center Turnaround

Develop New Partnerships, Improve ED Metrics

The Turnaround In October 2008 the Emergency Department at Meritus Medical Center, a 286-bed acute care facility located in Hagerstown, MD, was no longer meeting the hospital standards.

• Meritus Medical Center
• ED Volume: 67,000

Reducing the Flow of Blood... and Money

Improve ED Metrics

Healthcare spending represents around 18 percent of the U.

Observation Care That Works

Improve ED Metrics, Improve Hospital Capacity, Improve Patient Satisfaction

Dedicated and Efficient How to cut length of stay, lower readmissions and raise patient satisfaction with a Dedicated Observation Unit.

From Failure to Success

Develop New Partnerships, Improve ED Metrics

On New Years Eve, as the clock tolled midnight and 2012 began, US Acute Care Solutions officially assumed management of Bristol Hospital emergency department.

• Bristol Hospital
• ED Volume: 36,000