A Notice to Our Patients Regarding a Recent Security Incident
USACS Management Group, Ltd. (USACS) is committed to maintaining the privacy and security of patient information. Regrettably, this notice is regarding an incident involving some patients’ information.
On March 9, 2018, we learned that an unauthorized third party may have accessed a USACS employee’s email account that same day. We immediately began an investigation, including hiring a leading outside computer forensic firm to assist us. The investigation determined that the unauthorized third party illegally gained access to one USACS email account containing patient information. The email account may have included some patients’ information, including names, addresses, dates of service, USACS account numbers, medical and health insurance information, diagnostic and treatment information, and, in some cases, Social Security numbers.
USACS has no indication that any of the information has been used inappropriately. However, we wanted to advise our patients and assure you that we take it very seriously. We began mailing letters to affected patients on May 8, 2018. To those patients whose Social Security number was included, as a precaution, we are offering a complimentary one-year membership of credit monitoring and identity protection services. We also recommend that our patients review the explanation of benefits statements they receive from their insurers. If patients see services they did not authorize, they should immediately contact the insurer.
If you believe you have been affected by this incident and have not received a letter by May 30, 2018, please call (888) 270-0056, Monday through Friday, between 9:00am and 9:00pm Eastern Time, and Saturday through Sunday, between 11:00am and 8:00pm Eastern Time.
We regret any inconvenience or concern this may cause our patients. To help prevent something like this from happening in the future, we continue to enhance our security measures relating to protection of personal information and conduct regular security training with our workforce.