PhysicianFirst Emergency Department Management Model
PhysicianFirst Decreases Walk-outs and Improves Patient Satisfaction
With our PhysicianFirst model of emergency department management, patients see a physician before they're even registered. This streamlined emergency room management provides increased patient care and safety while addressing critical issues of ED wait time and overcrowding. The key to success is surrounding the patient with a triage team who has the authority and tools to make a rapid assessment, initiate care orders and determine the next steps—before they're even brought back to an ED patient room.
“We’ve had PhysicianFirst in place for a little bit over a year now. And it’s made a difference in how fast we see patients, how happy the nursing and physician staffs are, and it makes our patient flow so much more fast and effective.”
-Wendy DeMartino MD, FACEP
PhysicianFirst Impacts Key Performance and Satisfaction Measures
Door to Doctor Time: Decreased 57%
Leave Without Treatment: Decreased 64%
Length of Stay for Discharged Patients: Decreased 18%
Increasing Patient Satisfaction: Increased 67%
*Based on data collected from ten sites operating for >18 months with over 500,000 annual visits.
18 minute Door to Doctor Time
60 minute decrease in Length of Stay
99th percentile Press Ganey Satisfaction
1 revolutionary new concept from US Acute Care Solutions
The statistics above are from EDs that implemented USACS's PhysicianFirst emergency department management model of care. These statistics aren't pie-in-the-sky. They're achievable, long-term results that address some of your most important goals including improving patient care. These numbers are based on data collected from ten sites operating for >18 months with over 500,000 annual visits. Read our hospital management case studies to learn more about the results of our PhysicianFirst model.
I would highly recommend US Acute Care Solutions (USACS). Our partnership has resulted in a very strong team of emergency physicians and administrators. This team has combined clinical and administrative talent to decrease LWBS from 6% to under 1%, improve patient satisfaction and grow patient volumes by 4%... all in 9 months.
- Michael D. Holmes, Executive VP and COO,
St. James Hospital and Health Centers
How does PhysicanFirst work?
USACS's PhysicianFirst emergency room management system puts a physician in the triage area. This gives patients what they really want when they come to an ED: fast access to a physician. Within minutes, patients feel like they're getting the care and attention they deserve. See first-hand the affects of having a physician in the triage area, by viewing the video to the right.
The PhysicianFirst emergency department management model supports a streamlined process that provides increased patient care and safety while addressing critical issues of ED wait time and overcrowding. The key to success is surrounding the patient with a triage team that has the authority and tools to make a rapid assessment, initiate care orders and determine the next steps - before they're even brought back to an ED patient room.
PhysicanFirst makes sense both clinically and financially. It aligns resources so that patient care is delivered proactively resulting in the right care at the right time in the right place. Lower acuity patients get the care they need quicker, allowing caregivers to spend more time focusing on more complex and critical cases.
- Chris Hummer, CEO
Contact USACS to learn more about our PhysicianFirst program.