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How USACS Reacted to COVID-19

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Jun 7, 2022

US Acute Care Solutions experienced the same sudden and unprecedented declines in hospital & ED volumes related to COVID-19 that everyone else did.

How we reacted was different.

We prioritized state-of-the-art patient care

  • We provided clinical updates three times a week to educate our clinicians on the latest evidence-based management techniques during a time of ultra-rapid knowledge development.
  • We created our nationwide COVID Task Force to quickly disseminate best practices nationally.
  • We instituted frequent, clear, and concise communication to reduce information overload and to minimize misinformation.
  • We created a clinical management tool to facilitate appropriate disposition for COVID patients.
  • We created a first-in-the-industry ventilator allocation guideline, leveraging our ethics expertise.
  • We provided educational points for clinicians to educate non-medical community members in their personal social media networks.

We prioritized the safety and needs of our clinicians

  • We sourced our own national PPE backup supplies to mitigate local shortages.
  • We developed a state-of-the-art N95 sterilization technique and shared this with our hospital partners.
  • We created on-shift support for decontamination methods.
  • We created the first-in-the-industry quarantine fund to pay clinicians for lost time.
  • We maintained benefits (including our marquee 401k plan) for our clinicians and employees throughout.
  • We distributed wellness resources for our clinicians and their families.
  • We created a communication aid for clinicians to facilitate travel to their hospitals without delays.
  • We offered first-in-the-industry free antibody testing to all clinicians and employees.

We prioritized the needs of our hospital partners

  • We built surge ICU and hospital medicine processes and protocols, pre-ED triage tents, pop-up acute care settings, and even new hospital relationships.
  • We supported telemedicine initiatives for hospitals, resulting in new patients being brought into the hospital system for appropriate care.
  • We hosted webinars for hospital partners to coordinate an informed COVID response with best practices by leveraging our national footprint of 200+ acute care sites.
  • We developed a clinical management tool to assign hospital observation, transfer, and inpatient admission.
  • We created guidelines for a COVIDSafe Emergency Department, easing patient concerns about viral transmission and continuing to provide our trademark high-quality care for serious acute conditions.
US Acute Care Solutions is different because we are majority physician-owned and are physician-led. We have the clinical, operational, and financial resources to weather the worst of a storm. COVID is case in point. We stepped up to face this crisis as a leader in our industry and an exceptional partner for our hospitals. We were made for this.


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Dr. James Augustine Recognized for Service to International Association of Fire Chiefs

Canton, Ohio, August 26, 2020 –US Acute Care Solutions today announced that The International Association of Fire Chiefs President Gary Ludwig selected Dr. James Augustine as one of this year’s recipients of the International Association of Fire Chiefs’ President’s Recognition Award, recognizing him as one who has contributed in a significant way during the president’s term. “I am very blessed to spend my career in a specialty designed around patient needs, and lucky to be a part of transforming that care throughout my lifetime,” said Dr. Augustine, who has been working with fire and EMS services since medical school. “I’m honored to receive this award.” James Augustine, MD, FACEP, chairs the USACS National Clinical Governance Board. He is a board certified diplomate of the American Board of Emergency Medicine, and a fellow in the American College of Emergency Physicians (ACEP). He recently concluded his second term on the ACEP Board of Directors, where he was honored for his work at the 2019 conference for his lifetime of service. In addition, he has been a member of national groups and organizations overseeing emergency medical services, emergency service quality improvement, benchmarking and best practices and disaster preparation. Dr. Augustine earned his bachelor’s degree with cum laude honors from The Ohio State University, and his medical degree from Wright State University School of Medicine. He performed an integrated residency in emergency medicine at Wright State University School of Medicine. He continues to serve as a clinical associate professor in the Department of Emergency Medicine at Wright State University. He has been married to Linda Augustine, a critical care nurse, for more than 30 years, and they have three grown children. Dr. Augustine is a medical director for Fire EMS agencies in Atlanta, Georgia; Naples, Florida and Dayton, Ohio. The International Association of Fire Chiefs represents the leadership of firefighters and emergency responders worldwide; their members are the world’s most leading experts in firefighting, emergency medical services, terrorism response, hazardous materials spills, natural disasters, search and rescue, and public safety policy.

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